Exchanges / refunds

LAST UPDATE : 05/22/2021

From the date of receipt of your order, you have 30 days to return or exchange your item (unworn, with the label and in its original packaging).

RETURN OF THE GOODS TO OUR WAREHOUSE

 1 - THE ARTICLE DOES NOT FIT AND YOU WISH TO MAKE AN EXCHANGE

You can return your items by Colissimo or by registered mail directly to our warehouse.
You are responsible for these return costs. The article must be accompanied by your invoice (accessible from your shipping confirmation e-mail or from the section « Mon compte »).

We take care of the return costs if it is the first exchange (France). The exchange of promotional products is not possible.

 

 2 - THE ARTICLE DOESN'T SUIT YOU AND YOU WANT TO BE REIMBURSED

 You can return your items by Colissimo or by registered mail directly to our warehouse.
You are responsible for these return costs.
The items must be accompanied by your invoice (accessible from your shipping confirmation e-mail or from the section « Mon compte »).



RETURN ADDRESS
Bleusky depot
Return service aulalaparis.com
5 Rue des Gardinoux
93300 Aubervilliers
FRANCE

 

REFUND DELAYS

The amount of your refund will be immediately credited back to the originally debited bank account. From the moment we receive the item in our warehouse, we have a processing time of 14 working days to check that the item is in order* (unworn, undamaged, with the label and in its original packaging).
Once the item has been validated, your account will be credited within 1 to 3 days**, and an e-mail confirming the refund will be sent to you.


*Please note that we reserve the right to refuse the return of the product and refund if it is not saleable. The customer may request to have the product returned to their address at their expense within 15 days. Beyond this period, the unclaimed, unsaleable items will be destroyed. No recourse will then be possible and Aulalaparis.com will be considered as exempt from any possible commercial action.

**In the case of a PayPal payment, the refund period is that stipulated in your contract.

 

Pour davantage d'informations, veuillez consulter nos conditions générales de vente ou nous contacter via le formulaire de contact.

 

 

RETURN CONDITIONS FOR PROMOTIONAL ITEMS (LAST CHANCE)

Promotional items are neither exchangeable nor refundable. If the item does not suit you, you can still send the product back to us in exchange for an Aulala Paris voucher valid for 2 years.